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International Shipping Information

 

International Shipping Information Page

Welcome to the our International shipping resource page.  Here you will find information to help address any pre or post-sale questions you may have about our shipping policies to countries outside of the USA.  For up to the minute tracking of your order or for information on a topic not addressed on this page, please feel free to contact us for more information.

 

How are International Shipments sent off?

Certain shipments shipped outside of the USA may be sent via our chosen carrier regardless of the shipping method chosen. The reason for this is that certain carriers cannot reliably deliver to specific areas/countries/regions around the world while others can. Also, product liability, customs, and insurance factors may also come into play. For additional information on the carrier that will be chosen for your International order please contact us prior to ordering.

 

How are International customs fees, taxes, and other fees calculated?

Any Local, State, or Country related customs fees, taxes, or any other charges related to the shipment are your responsibility once the package is sent off. Due to varying rules and regulations regarding packages entering different regions of the world, our shipping charge only covers the shipment postage portion of the transit process. Please check with your local or regional post offices to see if there are any other applicable fees for receiving goods shipping out of the United States (USA). If taxes are due once the package enters your country you may have to arrange to pay them to the appropriate enforcement agency in your area in order to receive your items.

 

Do We Ship Internationally?

Yes. Your order can now be shipped to 65+ countries around the globe. We ship to all the provinces in Canada including Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland, Nova Scotia, Ontario, Prince Edward Island, Quebec, Saskatchewan, Northwest Territories, Nunavut, and Yukon.  We also ship to all of the following countries:

 

Argentina

Aruba

Australia

Austria

Bahamas

Barbados

Belgium

Bermuda

Brazil

Canada

Cayman Islands

Chile

China

Costa Rica

Cyprus

Denmark

Egypt

England

Fiji

Finland

France

Germany

Greece

Greenland

Guam

Guatemala

Hong Kong

Iceland

Ireland

Israel

Italy

Jamaica

Japan

Korea

Kuwait

Luxembourg

Macau

Malawi

Mexico

Monaco

Netherlands

Netherlands Antilles

New Caledonia

New Zealand

Norfolk Island

Norway

Panama

Papua New Guinea

Peru

Philippines

Poland

Portugal

Puerto Rico

Saudi Arabia

Singapore

South Africa

Spain

Sweden

Switzerland

Taiwan

Thailand

Trinidad and Tobago

Turkey

United Arab Emirates

United Kingdom

United States

US Minor Outlying Islands

Venezuela

Virgin Islands (U.S.)

 

How do I get a Rate Quote for an International Shipment?

To get a rate quote simply add the items you wish to purchase to your shopping cart and click the checkout button. There you will see the shipping cost for your country. 

 

How does customs/duties work with international orders?

The goods will be imported on behalf of the consignee/ebuyer. The consignee authorizes us to import the goods on his behalf. Further, the consignee/buyer agrees that we may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.

 

Email: info@touchfreetherm.com

You can mail us at :

Touchfree Therm,

980 6th Avenue, New York NY 10018, United States